Refund policy

Shipping

We ship to all 50 U.S. states from our fulfillment partner's warehouse. We do not ship internationally at this time.

Order processing. Orders placed before 4 PM ET on a business day (Monday through Friday, excluding holidays) typically leave our warehouse the same or next business day. Orders placed after 4 PM ET, on weekends, or on holidays begin processing the next business day. During big launches, TV appearances, and holiday rushes, please allow up to 2 extra business days.

Shipping options and rates.

Final rates are shown at checkout. Delivery estimates are set by the carrier and are not guaranteed.

Tracking. As soon as your order ships, you'll get an email with your tracking number. Tracking can take up to 24 hours to show movement.

Order changes and cancellations. Need to fix an address or cancel? Email hi@shoptucky.com within 1 hour of placing your order. Once an order is packed, we can't change it, but you can still return it under the policy below.

P.O. boxes and military addresses. We do not ship to PO Boxes or military address at this time.

When a Package Goes Sideways

Double-check your address. Please confirm your shipping address at checkout. We're not responsible for orders shipped to an address entered incorrectly. If a package comes back to us as undeliverable, we'll reach out and can reship it once you pay the new shipping cost, or refund the product price as store credit. Original shipping charges are non-refundable.

Delayed in transit. If your tracking hasn't updated in 14 business days, email us and we'll open a claim with the carrier.

Marked delivered but not received. Please check with neighbors, your building's mailroom, and around your property, and wait 48 hours, since carriers sometimes scan packages early. Still missing? Email hi@shoptucky.com within 14 days of the delivery date and we'll work with the carrier to find it. If it can't be located, we'll send a one-time replacement. We recommend filing a report with your local post office as well.

Lost packages. If the carrier confirms a package is lost, we'll reship your order at no cost to you.

Returns and Exchanges

You have 30 days from the delivery date to start a return. Returns are issued as Tucky store credit for the full price you paid for the item.

What can be returned. Items must be unused, in original packaging, and in the same condition you received them. Because our products touch skin and clothing, opened adhesive or single-use items (like refills) can't be returned unless they arrived damaged or defective.

How to start a return.

1. Email hi@shoptucky.com with your order number and the item(s) you're returning.
2. We'll reply within 2-5 business days with return instructions and the address to send it to. Please don't send items back without contacting us first; unannounced returns can't be processed.
3. Ship the item back with a trackable method. Return shipping is paid by you, unless we made a mistake.
4. Once we receive and inspect your return (usually within 5 business days of arrival), we'll issue you a full refund to your original form of payment.

Exchanges. The quickest way to swap a size, color, or product is to return the original for store credit and place a new order with it. If your exchange is because we sent the wrong item, we'll cover shipping both ways.

Gifts. Returns on gifted items are issued as store credit to the person who returns them. We'll need the order number or the purchaser's email address.

Damaged Items, Final Sale, and Other Details

Damaged, defective, or wrong item. Please look over your order when it arrives. If something is damaged, defective, or not what you ordered, email hi@shoptucky.com within 7 days of delivery with your order number and a photo. We'll send a free replacement or, if it's out of stock, a refund to your original payment method. You won't need to ship the item back unless we ask.

Final sale. Items marked final sale, clearance items, bundles bought at a promotional discount, and gift cards can't be returned or exchanged, except when damaged or defective. Orders from other stores. This policy covers orders placed on shoptucky.com. If you bought Tucky on Amazon, TikTok Shop, or from another retailer, please start your return through that platform or store, since their own policies apply.

Questions? We're a small team and we read every message. Reach us at hi@shoptucky.com and we'll get back to you as soon as possible.

Tucky may update this policy at any time. Changes apply to orders placed after the update date.